Refund and Cancellation Policy

1. What this policy covers

Lentis is owned and operated by Wolderflurry, Inc. This policy covers payments for Lentis One, additional storage, and the Lentis One Agentic add-on, whether billed monthly or annually. For purchases through Paddle, Paddle is the authorized reseller and merchant of record.

Photography bookings, prints, and other purchases from studios using Lentis are governed by those studios’ policies. Charges from an external AI assistant or AI provider are also outside this policy.

2. Free access and paid subscriptions

Lentis offers free access with 3 lifetime client bookings and 1 GB of storage, without a credit card. Free access is not a timed trial and does not automatically become a paid subscription.

You choose a paid purchase separately from Free access. The price, billing interval, applicable taxes, and recurring charges are presented before payment. Paid access is activated after successful payment is verified.

3. Refund requests

Subscription and add-on payments are generally non-refundable, except where applicable law or your payment provider’s terms give you a right to a refund.

You may request review of a charge within 14 calendar days of its transaction date. This applies to Lentis One purchases and renewals, additional storage purchases, and Agentic add-on charges. A request does not guarantee approval; a full or partial refund may be granted based on the circumstances. This discretionary review period does not shorten any applicable statutory or payment-provider refund rights.

We do not ordinarily refund unused subscription time solely because you stopped using Lentis, used fewer features than expected, or cancelled before the end of a paid period.

4. Cancelling Lentis One

You may cancel through Plan and usage in your Lentis account, which opens the secure billing portal, or through the subscription-management link in your payment receipt.

Ordinary cancellation stops future renewals at the end of the current paid billing period. Paid access continues until then unless a refund, suspension, or other applicable account change ends it earlier. Attached additional storage and paid Agentic renewals stop with your Lentis One subscription.

Afterward, Free limits apply, and new bookings or uploads may be restricted if you exceed those limits. Cancellation alone does not delete your existing work, reset the lifetime free-booking allowance, or close your studio. Continued access is subject to account status, the Terms, and the retention practices described in the Privacy Policy; it is not a promise of indefinite storage or availability.

Cancellation does not automatically request a refund.

5. Additional storage

Additional storage is a recurring add-on billed with your Lentis One subscription. Adding storage incurs any prorated charge shown before confirmation.

You may reduce storage where your usage fits within the resulting allowance. The confirmation screen shows any applicable prorated credit and revised recurring amount. Credits apply toward future bills and are not cash refunds, except where required by law.

Removing storage does not itself request a refund of previous charges.

6. Lentis One Agentic

Agentic is a separate recurring add-on to Lentis One. Adding it incurs any prorated charge shown before confirmation.

Removing Agentic ends paid Agentic access when the confirmed change takes effect and applies any disclosed credit toward future billing. Removal alone does not delete your photographs, drafts, or history; continued access is subject to account status, the Terms, and our retention practices.

Lentis Agentic charges cover access to Lentis’s assistant integration. Your external assistant or AI provider may charge separately.

7. Billing errors and technical problems

Contact Lentis support if you believe a charge is duplicated, incorrect, or taken after cancellation should have become effective.

For persistent technical problems, contact support with details so we can investigate. Refund eligibility will be assessed under the circumstances, applicable payment-provider terms, and your legal rights.

8. How refunds are handled

Contact Lentis at support@lentis.photo or through the in-app support option, including your account email and the relevant receipt or charge date. For Paddle purchases, you may also contact Paddle Buyer Support.

Paddle processes refunds for purchases made through its checkout. Approved refunds are returned to the original payment method where possible; processing and bank posting times vary.

A refund may end access to the refunded subscription or add-on under the payment provider’s terms. We will confirm any associated subscription change and its effective date. A refund request alone does not stop renewal; request cancellation separately if you also want to stop future charges.

9. Your rights

Nothing in this policy limits mandatory consumer rights. Paddle purchases are also subject to Paddle’s Buyer Terms and Refund Policy, including any additional withdrawal or refund rights available to you.